Security helps businesses increase their productivity by safely enabling applications, cloud services, mobility and connected internet-of-things devices. However, many organizations lack the cybersecurity skills, automation and resources to keep up with today's rapidly evolving security threats. This is driving demand for managed security service providers, or MSSPs, to deliver services that help their customers minimize business risk.
This evolution of the security model represents an enormous opportunity for MSSPs, with the estimated total addressable market for managed services at more than US$15 billion in 2017 and projected to grow to $30 billion by 2021. However, capturing this market opportunity is not a simple proposition. The MSSP market is broad and varied, and security consumers are savvy and sophisticated in their requirements.
An MSSP's value is in its ability to establish itself as a trusted security adviser. MSSPs must be able to demonstrate their ability to enforce higher standards of protection and compliance than their clients could achieve in-house. As organizations expand across multiple locations and migrate to public, private and SaaS cloud environments, they rely on MSSPs to deliver seamless, scalable and automated security. With the wide range of legacy architectures and security point products on client networks, MSSPs are challenged to manually stitch together insights from many disconnected sources before they act. This results in rising operating costs and growing challenges to prevent cyberattacks from affecting customers.
Palo Alto Networks® helps MSSPs accelerate their clients' transitions to managed services. With the Palo Alto Networks Security Operating Platform, MSSPs can prevent successful cyberattacks from affecting clients' networks by simplifying and automating security operations with best-of-breed technologies deployed as a single platform. The platform provides consistency and flexibility to support all enterprise deployment scenarios, including cloud, mobile and network. The MSSP Engagement Framework delivers a portfolio of tools and resources to educate teams, simplify offerings, ease deployments and accelerate profitability in this increasingly complex market.
We are the global cybersecurity leader. Our mission is to protect our way of life in the digital age by preventing successful cyberattacks. We safely enable tens of thousands of organizations with our pioneering Security Operating Platform, which provides highly effective cybersecurity across clouds, networks, and mobile devices.
We serve more than 50,000 customers across a multitude of industries in more than 150 countries. Over 85 of the Fortune 100 and more than 60 percent of the Global 2000 rely on us to improve their cybersecurity posture. Gartner Research has identified us as a leader in the Enterprise Network Firewall market six consecutive times,1 and both J.D. Power and TSIA have recognized our exceptional service and support. Across the world, customers love our security and consistently award us the highest loyalty ratings and net promoter scores in the industry.
To help our MSSP partners deliver profitable and agile services, we have developed the MSSP Engagement Framework. This framework takes a programmatic, operational approach to MSSP enablement by mapping tools and resources to functional business operations.
Figure 1: Overview of the MSSP Engagement Framework
Built on a foundation of award-winning programs and organized into four business functions, these resources are designed to engage, enable and support MSSPs' day-to-day operations.
Palo Alto Networks realizes the heavy investment required to create new and innovative offers for your portfolio. Therefore, we have developed the NextWave Partner Program to deliver high returns on your investments and reward you for building more profitable, value-added services around our products. The program rewards and enables authorized partners who are delivering managed services by providing them with significant marketing, sales, technical and financial incentives for sourcing and driving customer opportunities. As part of our NextWave Partner Program, we have developed two programs that cater to the needs of our service provider partners:
We believe in protecting your investments without diluting our partner community. Therefore, we invite only select partners capable of, and committed to, educating their customers to join the NextWave MSSP and CSSP programs as we transform the managed security market together.
As mentioned, an MSSP must be its clients' trusted security adviser, able to articulate, identify and enforce higher standards of protection and compliance than their clients could alone. An MSSP must understand product capabilities as well as best practices for installation, configuration and operation to deliver more complete, accurate and trouble-free deployments.
Training from a Palo Alto Networks Authorized Training Center as well as online resources, communities and blogs will help prepare your Sales and Engineering teams as they build, engage, operationalize and support their client bases. Our trusted security certifications prove your teams have the cybersecurity knowledge to articulate security value, prevent successful cyberattacks and safely enable applications.
Not all customers are alike. Different industries have varied security requirements depending on their size, infrastructure, applications, regulatory and reporting requirements, and the types of data and assets they must secure.
MSSPs must be able to design and deploy services that meet the challenges of these varying customers in a timely fashion. Although large enterprise customers will continue to require customized offerings and one-off support, MSSPs who build repeatable service offerings for larger segments of clients will achieve greater scale and profitability. Additionally, repeatable offerings will simplify the customer's buying experience, ease deployment and configuration, simplify upgrades, and maximize their lifetime value.
Customer security template
Protection from known threats with next-generation firewall and threat prevention
Protection from known and unknown threats with next-generation firewall and threat prevention
Protection from known and unknown threats with next-generation firewall, Threat Prevention, URL Filtering and full
Threat Prevention, URL Filtering, WildFire
Firewall infrastructure template
MSSP management bootstrap template
Logging servers and alerts
Figure 2: Tiered security services
Additionally, these offerings deliver baselines for provisioning and troubleshooting that simplify deployment and provide a repeatable security posture for the MSSP client base. These service packages contain security best practice profiles, profile groups and MSSP base policies to simplify service activation and ensure technology is correctly configured. They include:
Firewall infrastructure with base configuration, including interfaces, zones, routing and NAT.
MSSP management bootstrap with a comprehensive set of XML management APIs that make it quick and easy to deploy operational components, such as access, logging and configuration management.
As your customers' business needs grow, you can easily upsell incremental services without truck rolls or network disruption. This will yield significant additional revenue with only a nominal increase in cost.
Palo Alto Networks offers multiple resources to help MSSPs reach new customers, demonstrate value, provide security assessments and upsell new service offerings. These resources are designed to be used throughout the customer engagement lifecycle and include:
Once a managed security service is ready for launch, it is critical to develop a successful go-to-market sales enablement strategy. A smart strategy for internal sales resources and/or external sales channels will increase the success of any service.
Palo Alto Networks offers our MSSP partners a broad range of marketing enablement support services. Once a service has been developed, Palo Alto Networks can partner with your Sales and Marketing teams to identify and deliver go-to-market strategies and initiatives that will articulate your unique value proposition and increase your odds of success. We offer a portfolio of marketing enablement support services based on the scope and size of your business:
From service creation to support, from deployment to Day 2 operations, from sales and marketing to campaigns, Palo Alto Networks offers our MSSP partners true partnership. Through the MSSP Engagement Framework, we deliver training, technology, tools and resources to help MSSPs meet their customers' challenges and accelerate time to market with agile, profitable service packages. The MSSP opportunity is huge, and Palo Alto Networks is dedicated to helping our MSSP partners take full advantage of it.
Figure 3: Detailed view of the MSSP Engagement Framework